Grey Straight Wig with Black Highlights – 13x4 Lace Frontal Human Hair Wig

Last Updated: March 25, 2025

At Majesty Wig, we want you to feel confident in your purchase. If you're not fully satisfied, we're here to help.

1. Return Eligibility

• Timeframe: Within 30 days of delivery
• Condition: Item must be unused, unworn, with original tags and packaging intact
• Proof of Purchase: Order number or receipt required
• Unauthorized Returns: Returns without prior approval will not be accepted

How to Request a Return:

• Email us at support@majestywig.com or text +1 (805) 510-0118
• Include your order number and reason for return
• We will provide a return shipping label and instructions

2. Damaged, Defective, or Incorrect Items

• Contact us within 3 days of delivery
• Send photos or videos clearly showing the issue
• We’ll offer a replacement or refund if eligible

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Final sale items or gift cards
• Customized wigs (e.g., altered length or color)
• Opened hygiene-related items (e.g., wig adhesives, care kits)

4. Exchanges

If you'd like to exchange an item:

• Return the original item following the steps above
• Place a new order for the item you want
• This is the fastest way to get your desired item

5. EU Customers – 14-Day Cooling-Off Period

If you’re located in the European Union, you may cancel your order within 14 days of delivery:

• Items must be unused and in original packaging
• Standard return eligibility rules still apply

6. Refunds

• Processing: Refunds issued within 10 business days after we receive and inspect your return
• Method: Refunded to your original payment method
• Bank Delay: Your bank may take additional time to post the refund

If you haven’t received your refund after 15 business days, please contact us.

7. Return Shipping Address

Majesty Wig Returns Dept.
📍 1295 Aikins Way, Boulder, CO 80305, USA

8. Need Help?

Email: support@majestywig.com
Text: +1 (805) 510-0118 (Mon–Fri, 9 AM – 5 PM PST)